Terms and conditions.
All clients accept the following terms and conditions for Dogs On Go Dog Walking Services and have read and understood these fully.
All pre-booked walks and visits will be paid for in advance for the following week, any additional extra walks will be paid for within 7 days of the invoice by cash, direct debit or bank transfer. Online bookings must be paid at the time of booking.
All clients will receive a free consultation including an accompanied walk with Dogs On Go prior to booking, all relevant paperwork will be completed and signed during the consultation. These must take place before any Dog or Puppy can be walked with Dogs On Go.
Any keys held by Dogs On Go will be held in a lockable cabinet whilst not in use. Any lost keys will be reported immediately, it is therefore the owners responsibility to ensure appropriate measures are then put in place to prevent burglaries and theft.
All veterinary bills will be paid in full by the owner on arrival at the vets, regardless of how the Dog or Puppy was injured. Whilst we will do our upmost to ensure your Dog or Puppy returns home safe and well, accidents may occur. I therefore reserve the right to ensure your Dog or Puppy receives appropriate treatment as I deem necessary whilst your Dog or Puppy is in our care.
I will always seek to contact you or your emergency contact before any decision is made regarding veterinary treatment, please ensure your emergency contact is a person you trust and feel is suitable to make the right decision for you. If I can not make contact with you or your emergency contact within an appropriate timescale I will make a decision with the advice of a trusted vet in the best interests of your Dog or Puppy.
Puppy visits are only bookable for Puppies up to 12 months old.
Dogs On Go holds full business insurance including Public Liability insurance. We do however recommend all Dogs or Puppies are fully insured for your own peace of mind. Dogs On Go reserves the right to refuse Dogs or Puppies onto walks if uninsured.
Whilst Dogs On Go will always strive to offer the best possible service for your Dog or Puppy, ensuring they are well looked after and cared for we cannot be held responsible, for any loss, injury or death whilst your Dog or Puppy is in our care either inside or outside the home.
Cancellation Fees ~ all block bookings that are to be cancelled require a notice period of one month, daily bookings made on a weekly basis require a notice period of one week. Any customer cancelling with immediate effect, therefore not giving the appropriate notice period, will be charged for the relevant notice period as previously stated.
Emergency cancellations due to illness will require a 24 hour notice period, these cancellations will be charged at full cost and credited to your account.
Any changes to pre-booked visits, i.e. changes of walk times or days during the same week require a 48 hour notice period
Any cancellations or changes with less notice period than specified will be charged at full cost and no refund or credit will be given.
We reserve the right to cancel, rearrange or complete home visits only during extreme weather. If suitable rearrangements or home visits cannot be made/are unsuitable for your needs this will be credited to your account. Please see my Weather Policy for further details on this.
We reserve the right to terminate a contract immediately, at any time, with any Dog that becomes unmanageable due to signs of aggression or other training requirements, if no other alternative is viable.
We reserve the right to cut short any walk at our discretion for reasons beyond our control, i.e. Weather, Injury, a Dogs behaviour or otherwise, if this becomes necessary.
All dogs that are being left in the care of Dogs On Go must be fully vaccinated and immunisations up to date.
Any equipment provided by yourself such as collars and leads must be checked by you before each walk booked and confirmed to be of a safe and efficient nature. Any equipment deemed unsuitable by Dogs On Go will not be used and may result in a walk not being offered.
All Dogs being walked with Dogs On Go must wear a tag, with relevant contact details required by law, at all times. Dogs On Go reserve the right to refuse walks if an appropriate tag is not provided. All dogs must be microchipped and your microchip number provided to Dogs On Go. We reserve the right to refuse walks to any Dog that is not microchipped.
Prior consent must be given by the owner before any off lead time will be allowed whilst your Dog is in the care of Dogs On Go. Please note this will only take place after initial assessments and a period of one month consisting of at least four visits and will be done so at our discretion.
Dogs On Go will make every effort and take all precautions to ensure your home is safe and secure in your absence however we cannot be held accountable for any theft/burglaries or any accidental damage caused by your Dog/Pets.
Dogs On Go reserve the right to update our terms and conditions at any time. Clients will be made aware of any changes that are to be made before they come into effect.